Frequently Asked Questions

Zealyte costs $9.95 per month for an individual and $19.95 per month for families. Get one month free when you opt to pay for an annual subscription. There are never any co-pays and no annual usage limits.

Most telemedicine services are only offered through major medical insurance. A Zealyte Telemedicine subscription does not require any type of health insurance. And, unlike other telemedicine companies, you pay one flat monthly rate and we never charge a co-pay.

Yes, Zealyte is HIPAA, SOC 2, and HITECH compliant. Compliance is a standard for sensitive patient data protection, and Zealyte respects confidentiality by protecting the security and privacy of patient information while stored in our system.

No. The Zealyte mobile app is extremely easy to use. And customer service is available to help with any issues.  

Yes, the Zealyte system is secure. At the network and transport levels, communication by Zealyte is fully encrypted using Secure Socket Layer (SSL) Encryption. Zealyte also utilizes AES 256, and our data center is compliant with ISO 27001, SOC 1 Type 2, SOC 2 Type 2, and PCIDSS.

24 hours a day, 7 days a week, 365 days a year.

Yes. The mobile app is available on the Apple Store and Google Play.

Audio consults can be done from any phone. If a video consult is needed, you may use the website on any desktop devise.

Setting up an account is easy. Simply download the mobile app, register, enter your billing information, verify yourself and any family members, then you are ready to connect to a physician.

Yes. Providers are Board Certified.

Non-critical conditions, that can be treated during a consult, include, but are not limited to, Allergies, Arthritic Pain, Asthma, Bronchitis, Colds, Cold Sores, Constipation, Cough, Diarrhea, Ear-ache, Fever, Flu, Headache, Infections, Insect Bites, Nausea, Vomiting, Pink Eye, Rashes, Respiratory Problems, Sore Throat, UTI (adult females, 18+), and more.

In most cases, restarting your computer or closing your browser can resolve a Telehealth connection issue.

Make sure your browser is on the chrome browser.

Absolutely not! Video consultations make it easier for urgent care appointments for when you are unable to make it in to see your provider in-person. In some cases, depending on your condition, you may be referred to your primary care doctor.

No. Once you’ve created an account using that mobile device, only one patient login can be used at a time.

You can process a payment through the online portal using VISA, MASTERCARD, AMERICAN EXPRESS.

Access to Board Certified physician within approximately 20 minutes.

Install the Zealyte mobile app and access healthcare from anywhere, at any time.

Our doctors are available 24 hours a day, 365 days a year.

Just sign in and have your visit—no more long wait times.

Prescriptions are sent electronically to the pharmacy of your choice.

No. Once you register your account you can call and speak with any available provider or specialist in your network.

Not every medical condition is able to be treated through Telemedicine. Only those non-critical emergencies such as a rash or common cold/flu. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.

Contact us via our website or email us at [email protected]