Zealyte Telemedicine Refund Policy
Consumers of Zealyte Telemedicine consent to participate in the telemedicine services for a specified subscription duration. Zealyte Telemedicine subscription shall remain in effect for the duration of the specific service elected by the consumer. Consumer may, upon notice to Zealyte via Zealyte mobile app, cancel the subscription prior to the next billing cycle.
Consumer understands and agrees that there have been no guarantees or assurances made about the results of the service. Consumers will not be able to claim any refund based on satisfaction or personal opinion about the quality of care provided. However, consumer can cancel future subscriptions at any time.
Monthly Zealyte telemedicine subscriptions are not refundable. At any time, Zealyte reserves the right to refuse a refund. If a consumer is not entirely satisfied with service from Zealyte, consumer can contact Zealyte customer service team to discuss the concerns. Zealyte will review concerns and review any request for refund. Zealyte will notify consumer via email or phone of the results within two to ten working days. If consumer is still not satisfied, consumer has the right to launch a grievance with their bank or credit card provider regarding any disputed refund. This will be investigated thoroughly by Zealyte’s customer service team and consumer’s bank or credit card provider.
If a consumer purchases an annual subscription but chooses to cancel the subscription before the end of the term, a refund, for the remaining time within the annual term, may be requested by the consumer. Refunds will be reviewed by Zealyte, Inc. and, if approved, will be prorated based upon the remaining time in the term less any discounts provided due to selecting an annual term. Should a pro-rated refund be approved, the refund will be applied back to the consumer in the same manner that funds were paid. Refunds can take up to twenty-one working days to be credited back.
Once a cancellation request is received and inspected, Zealyte will send an email notification that request has been received. Zealyte will also notify consumer of the approval or rejection of requested refund. If consumer is approved, refund will be processed, and a credit will be applied to the credit card or original method of payment used to purchase Zealyte telemedicine subscription.
Consumers can cancel prior the upcoming billing dates to avoid future subscription charges.
Completed or missed appointment fees cannot be refunded.
If, due to a network issue from the Zealyte Telemedicine platform, consumer is not able to complete a telemedicine call or video session, then Zealyte customer service may provide a refund or book a new call or video consultation for the consumer at no additional charge. This will be done based on the sole discretion of Zealyte and which cannot be appealed against.
If a consumer has not received a refund within the allocated time, consumer should first check with their credit card company as it may take some time before a refund is officially posted. Next the consumer should contact their bank. There is often some processing time before a refund is posted. If consumer has exhausted the above steps and still have not received the approved refund, please contact Zealyte Customer Service at [email protected].